Service
and Repairs:
Can I fix my own window
shade?
Is it cheaper to get
my shade repaired or replaced?
Where can I get my
shade repaired?
How do I know if a
shop is qualified to repair my shade?
Where can I get parts?
How do I know who
made my window shade?
How do I remove my
window shade?
How much cord do I
need?
Why are my day/night
shades hard to open and close?
How do I adjust the
shade tension?
What is the proper
shade tension?
Warranty and Guarantees
What type
of Warranty is on your Service and Products? |
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What
is the proper procedure to operate a Day/Night shade?
Should we travel
with the shades up or down?
What position should
the shades be in when the RV is stored.
Our shades are dirty.
Can they be cleaned or will we have to buy new ones?
We need to replace
a shade in our RV. Where can we purchase a new shade?
What causes our
Day/Night shade to go up uneven?
What causes the day
fabric to tear?
Payment Info:
What
method of payment do you accept?
Wholesale Requirements:
I
want to buy your products for my business at wholesale
prices, what do I need to do? |
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Can
I fix my own window shade?
Yes. It takes time, patience, a few materials
and maybe some special tools. You supply the time and
patience.
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Is
it cheaper to get my shade repaired than replaced?
Yes. Unless the fabric is damaged, it is always cheaper
and usually faster to get a Day/Night shade re strung
rather than replace it.
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Where
can I get my shade repaired?
Most shade manufacturers will repair your shade at a
very reasonable cost but it may take a couple of weeks
including the shipping time. You must be prepared to
remove and reinstall the shade. There are also some
shops that are qualified to repair shades. We at A to
Z Window Fashions offer an on site service if we are
currently in your area or Contact
us to arrange to have your Window Shades shipped
directly to us for repair.
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How
do I know if a shop is qualified to repair my shade?
Many people can just replace a cord but that
doesn't always make a good repair job. A key question
to ask is: Do you have the ability to replace a grommet
if necessary? You might also ask if they have parts
such as springs, end caps and various cord colors.
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Where
can I get parts?
A To Z Window Fashions has an expanding line of parts
for sale. We specialize in pleated shades and mini blinds
for Recreational Vehicles. Parts can also be obtained
directly from major shade manufacturers such as Hunter
Douglas or Graber.
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How
do I know who made my window shade?
There is usually a label or decal on the shade. In many
cases it is located on the bottom of the bottom rail
usually at one end of the rail. The other common location
is in the top rail.
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How
do I remove my window shade?
Look at the top rail that is typically under a valance.
There is no standard in the industry so your shade may
use mounting brackets, screws or a combination or the
two. See a more detailed discussion on this subject
and Download any of our Instructions & Help Files
online, Instructions
& Help Files
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How
much cord do I need?
A to Z Window Fashions have repair kits with 25', 50'
and 100' of cord. Look at the shade and count the vertical
cords. I have never used more than 25' of cord on a
2 cord shade. Add the height and width of a 4 cord shade
and a 50' repair kit will restring a shade up to a total
of about 90" - 95". The 100' repair kits will
restring the largest 4 cord shades or multiple smaller
shades. When we restring day/night shades, we at A to
Z Window Fashions replace all of the cords rather than
just the broken cord.
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Why
are my day/night shades hard to open and close?
The strings are too short putting too much tension on
the spring(s) in the top rail. Another cause may be
that the cord is failing. The cord has 2 plies and when
the outer cord ply deteriorates, it bunches up and the
rails cannot run over these spots smoothly.
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How
do I adjust the shade tension?
Adjust the cord length to change the tension. Longer
cords mean less tension and easier shade operation.
Conversely, shorter cords mean more tension and harder
shade operation. Cord length can be changed by retying
the knot at the tension buttons or moving the tension
buttons up or down.
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What
is the proper shade tension?
Proper tension will allow the top section of the shade
to stay in place when the lower section is raised and
lowered.
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What
type of Warranty is on your Service and Products?
A To Z Window Fashions takes great pride in
our service, parts and workmanship. We therefore offer
the following warranty to all of our customers:
Who is covered:
This warranty extends only to the original purchaser
of A To Z Window Fashions products and services.
What is covered:
 Service
- Our goal is meet your every expectations. We promise
to respond to your needs in a prompt and courteous manner.
Queries will be answered professionally, parts from
inventory will be shipped within 2 working days and
repairs will be made in the order that they are received.
A To Z Window Fashions will always strive to meet your
time table
Parts
- All parts and window shades shall be new unless otherwise
specified.
Workmanship
- New window shades or shades shipped to us for restringing
shall have a Limited Lifetime warrantee against materials
or workmanship for the original purchaser provided that:
1.
The product was properly installed.
2.
A To Z Window Fashions limitations and specifications
were followed.
The obligations of A To Z Window Fashions are limited
to the repair or replacement of parts or products found
to be defective. A To Z Window Fashions is not responsible
for shipping costs to get the item to us or for labor
costs for measuring, taking shades down or reinstalling
the product. If repairs are made under this warranty,
the repairs will be made with like or similar parts
and return shipping by Ground Freight or US Post Office
Priority Mail will be paid by A To Z Window Fashions.
The customer may choose to pay for special shipping.
This
warranty does not cover conditions or damages caused
by accidents, alterations, misuse or failure to follow
instructions for measurements, installation, cleaning
or maintenance. In addition, normal wear and tear are
not covered by this warranty. Some loss of color intensity
or discoloration may occur when exposed to direct sunlight
over long periods of time. Colors may vary from lot
to lot and may not exactly match samples or previous
purchases.
THIS WARRANTY IS EXCLUSIVE AND IN LIEU
OF ALL OTHER WRITTEN OR ORAL WARRANTIES OR OBLIGATIONS
AND LIABILITIES.
No person is authorized to extend or
alter this warranty.
A To Z Window Fashions shall have no
liability whatsoever for incidental or consequential
damages.
Returns for warranty must be pre approved.
A request must include the details of the original sale
and a brief description of the problem.
Please Contact
us with the information requested here
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What
is the proper procedure to operate a Day/Night shade?
While it is possible to raise or lower both halves of
the shade at the same time, it is not recommended because
it accelerates wear and tear. We suggest that the bottom
rail be lowered first and then lower the center rail.
Reverse the procedure when raising the shade. Be sure
to use two hands evenly spaced whenever possible. If
it is necessary to use one hand, work from as close
to center as possible. There are no Maintenance Free
window shades. Treat them gently like you would a Loved
One and you will minimize the maintenance.
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Should
we travel with the shades up or down?
The shade manufacturers generally recommend that you
travel with the shades up but I suspect that is because
they make less noise in motor homes in that position.
We travel with a 5th wheel RV so our shades are frequently
down when we travel, especially on the sunny side of
the coach.
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What
position should the shades be in when the RV is stored?
The pleats have a memory and will lose this memory when
stored or left down for long periods of time. Loss of
memory will make the shade, especially the night half,
difficult to close. Heavier fabrics will have more problems
faster. We recommend that at least the night fabric
be raised all the way to the top on a regular basis.
Never store your RV with the shades down.
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Our
shades are dirty. Can they be cleaned or will we have
to buy new ones?
They can be cleaned. You can spot clean using a mild
cleaner such as Cold Water Wool Wash. Be sure the cleaner
is clear in color and use a white cloth. Be gentle!
A to Z Window Fashions cleans complete shades with a
wet process that requires the shades be removed, cleaned
and reinstalled. This is a good opportunity to inspect
the shades, make any necessary repairs and reinstall
them with the proper tension. Be sure that the company
you hire is capable of doing all of these phases of
the job.
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We
need to replace a shade in our RV. Where can we purchase
a new shade?
If your RV is not older than about 3 years, your dealer
may be able to get a matching shade from the manufacturer
of your RV. Some RV service companies can order from
a catalog but they are generally very limited in fabrics
and colors. Ordering from A To Z Window Fashions gives
you many options because we are a dealer for all of
the major window shade manufacturers supplying the RV
industry.
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What
causes our Day/Night shade to go up uneven?
Improper tension adjustment is the most common cause.
This problem can also be caused by operating the shade
from only one side.
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What
causes the day fabric to tear?
If the tear is at either end of the center rail, an
end cap has come out allowing the inner rail to slide
sideways. Replacing the end cap will prevent further
damage. Sometimes a tear occurs at the holes in the
fabric when a grommet has come out or the cord cuts
through the grommet and part of the plastic inner rail.
Either problem can be repaired but the job is best completed
by a professional shop.
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What
method of payment do you accept?
We accept PayPal, Master Card, Visa. You can purchase
all of our products online by using our Secure Online
Shopping Cart. At the time of Check Out you will be
able to select the payment method you care to use. To
order by Check, Money Order or any other means please Contact us
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I'm
interested in purchasing your products for my business
at wholesale prices, what do I need to do?
Please Contact us with your
mailing information and we will send you a copy of our
reseller agreement, we will also need a copy of your
resale certificate or Tax ID information. We require
this information for our records. A to Z Window Fashions
will provide your company with all the necessary information
including monthly updates, pricing and much much more.
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